Privacy Policy

ReptileKitchen LLC
Effective Date: October 21, 2025
Last Updated: October 21, 2025

1. Introduction

Welcome to ReptileKitchen ("we," "us," "our," or the "Platform"). We operate an online marketplace that connects reptile feeder breeders with buyers. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, mobile applications, and related services (collectively, the "Services").

By using ReptileKitchen, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not use our Services.

2. Information We Collect

2.1 Information You Provide Directly

Account Registration:

• Name, email address, phone number
• Username and password
• Business name (for sellers)
• Shipping and billing addresses
• Payment information (processed securely through Stripe)
• USDA license information (for applicable sellers)
• Tax identification numbers (for sellers)

Profile Information:

• Profile photo or avatar
• Shop banner images
• Business description and specialties
• Location and pickup availability
• Business hours and shipping policies

Transactional Information:

• Purchase and sales history
• Order details (products, quantities, prices)
• Shipping preferences
• Communication between buyers and sellers
• Reviews and ratings
• Customer support inquiries

2.2 Information Collected Automatically

Usage Data:

• IP address and device identifiers
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Search queries on our platform

Cookies and Tracking Technologies:

• Session cookies (essential for platform functionality)
• Persistent cookies (for preferences and authentication)
• Analytics cookies (Google Analytics, usage patterns)
• Advertising cookies (retargeting, ad performance)

3. How We Use Your Information

3.1 Platform Operations

• Create and manage your account
• Process transactions between buyers and sellers
• Facilitate communication between users
• Process payments and refunds
• Verify seller credentials and USDA licenses
• Send order confirmations and shipping notifications
• Provide customer support

3.2 Platform Improvement

• Analyze user behavior and platform performance
• Develop new features and services
• Improve search and recommendation algorithms
• Personalize your experience on the platform

3.3 Marketing and Communications

• Send promotional emails about new features or sellers
• Provide notifications about followed sellers
• Share platform updates and policy changes
• Send newsletters (with your consent)

4. How We Share Your Information

4.1 Public Information

The following information is visible to other platform users:

• Seller shop names, descriptions, and locations (city/state)
• Product listings, photos, and descriptions
• User reviews and ratings
• Public profile information you choose to share

4.2 Between Buyers and Sellers

When a transaction occurs:

• Buyers see: Seller's shop name, location, shipping policies, contact method
• Sellers see: Buyer's name, shipping address, contact information
• Both parties can communicate through our messaging system

4.3 Service Providers

We share information with third-party service providers:

• Stripe (payment processing)
• Twilio (SMS notifications)
• MongoDB Atlas (data hosting)
• Vercel (website hosting)
• Google Analytics (usage analytics)

5. Your Privacy Rights

5.1 Access and Correction

You have the right to:

• Access your personal information
• Correct inaccurate information
• Update your profile and preferences
• Download your data in a portable format

5.2 Deletion Rights

You may request deletion of your account and personal information, subject to legal retention requirements.

5.3 Marketing Opt-Out

You can opt out of marketing communications by:

• Clicking "unsubscribe" in any marketing email
• Adjusting email preferences in account settings
• Contacting us at privacy@reptilekitchen.com

6. Data Security

We implement industry-standard security measures to protect your information:

• Encryption in transit (TLS/SSL)
• Encryption at rest for sensitive data
• Secure password hashing
• Regular security audits
• Limited employee access to personal data

7. Children's Privacy

ReptileKitchen is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@reptilekitchen.com.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through email and prominent notice on our website. Continued use of our Services after changes constitutes acceptance.

9. Contact Us

For questions about this Privacy Policy, contact us at:

• Email: support@reptilekitchen.com